Browse the Questions We Hear Most
We put this FAQ together from real questions — the ones that come through support, the ones new accounts ask in the first week, and the ones that come up when something feels unclear. If you're wondering how to add money via Rocket, why a withdrawal needs verification, or how to get back into your account on a new phone, you'll find
the answer here. For anything not covered, our support team is reachable directly. We keep this page updated when account flows or payment steps change, so the answers reflect how things actually work right now — not a generic template. bKash, Nagad, and Rocket are the payment rails we support for Bangladesh, and most of the deposit and withdrawal questions below are
written around those three.
- bKash
- Nagad
- Rocket